| Name of Complainant | |
| Date of Complaint | May 23, 2022 |
| Name(s) of companies complained against | Kent RO |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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I raised a service request – 220519-07056 as there was leak observed. The Technician from Water care visited and replaced SV coil and the leakage stopped. But immediately a vibration and Nosie started which was not there earlier Additionally the machines started to restart multiple times automatically. I immediately Communicated the issue to the technician but he visited 2hrs later and said the my SMPS has issues and has to be replaced and I have to pay additionally. When I opposed to pay him he removed the already replaced SV coil and left. I complained to the customer care and inturn the Area manager Naveen did not even listened to my side of the issue he just said that ” whatever technician says is the final word and he cannot trust me” and took side of the Franchise.
This is the worst customer service which I have ever witnessed till today.
I need higher authority contact so that I need proper resolution .
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