| Name of Complainant | |
| Date of Complaint | February 21, 2023 |
| Name(s) of companies complained against | ROYALS CLUB INTERNATIONAL |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have been to Goa on 8th January 2023, and suddenly one person came to us with scratch cards which was scripted already providing one with ‘better luck’ and other with ‘3N/4D tour package’. First they start saying with some demo/presentation of their products and if you are not satisfy you can straight away say no and can leave the presentation. But they don’t allow us to leave and somehow they manipulate us and asks for credit/debit card if there is an option for EMI or such. Without our prior permission they swipe the card and tells us if there is any option then we can see.
They haven’t provided any information about membership cancellation, and forced us to sign the agreement. After the vacations, I read the terms and conditions and found that membership can be cancelled within 7 days of purchase. I did the same and raised request for membership cancellation. They are reverting saying that we are working on it, but didn’t happen anything since last more than a month. My EMIs are unnecessarily debited. I don’t want to avail any services given by them and cancel my membership.
RCI says that we cannot cancel the membership, even if exit clause is present in their terms and conditions. Services are made to be given and can never be forced to avail. Such a worst experience given by Royals Club.
