| Name of Complainant | |
| Date of Complaint | August 23, 2023 |
| Name(s) of companies complained against | SWIGGY |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
Problem:
I ordered food from Mandi king restaurant and I received stale rotten food which was giving foul smell. I reported the same to swiggy executive. This is highly unexpected and worst experience.
Response from Swiggy:
Thank you for writing to us about the order #175791735481.
Thank you for highlighting the quality concern, we suggest that you rate the restaurant on the app based on your experience, considering the sole responsibility for the food quality is with the restaurant and it would help them improve the services.
Unfortunately, we are unable to process any refund for this order.
If there’s anything else that we can assist you with, please feel free to write back.
NOTE: This is not about refund but the quality if food.
See google reviews here,
https://www.google.com/search?q=mandi+king+gudimalkapur&sca_esv=559279238&rlz=1CDGOYI_enIN749IN749&hl=en-GB&sxsrf=AB5stBjWf8TmqJJZikj_sh4mJLqyqr6vMA%3A1692758908859&ei=fHPlZLOHNKWW4-EP6oKkkAo&gs_ssp=eJzj4tVP1zc0TDYqsCyJj88zYLRSNagwTkpOsjQ3MDVLNDMzMTY2tTKoSDJKSTKxNEsxtTBMTTJMTvESz03MS8lUyM7MS1dIL03JzE3MyU4sKC0CAIGEGE8&oq=mandi+king+gud&gs_lp=Egxnd3Mtd2l6LXNlcnAiDm1hbmRpIGtpbmcgZ3VkKgIIADIOEC4YigUYxwEYrwEYkQIyBRAAGIAEMgIQJjIIEAAYigUYhgMyCBAAGIoFGIYDMggQABiKBRiGAzIIEAAYigUYhgMyCBAAGIoFGIYDMh0QLhiKBRjHARivARiRAhiXBRjcBBjeBBjgBNgBAUiiOFDcCFieLXACeAGQAQCYAcEBoAGjBaoBAzAuNLgBAcgBAPgBAcICChAAGEcY1gQYsAPCAg0QABhHGNYEGMkDGLADwgILEAAYigUYkgMYsAPCAgcQIxiKBRgnwgIHEAAYigUYQ8ICCBAAGIAEGMkDwgIOEC4YgAQYkgMYxwEYrwHCAgsQLhiABBjHARivAcICCBAAGIoFGJECwgIIEAAYFhgeGA_CAgYQABgWGB7iAwQYACBBiAYBkAYKugYGCAEQARgU&sclient=gws-wiz-serp#
how bad, but still they are allowing such hotels and restaurants without any checks.
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