| Name of Complainant | |
| Date of Complaint | November 29, 2023 |
| Name(s) of companies complained against | Amazon.in |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Dear Sir/Madam,
I trust this message reaches you with the urgency it demands. I am writing to express my profound dissatisfaction and growing frustration with the appalling level of service I have received concerning the return of a misdelivered ( Wrong brand and damaged ) product and the subsequent refund process.
Let me illustrate the excessive amount of time and mental anguish I have endured throughout this ordeal:
November 16, 2023:
Initiated a return within 30 minutes as received for a product erroneously delivered ( Wrong Brand and Damaged – Pics attached).
November 16-19, 2023:
Daily, I received blatantly inaccurate updates claiming “the customer Denied/Refused pickup, and return canceled.” Which I didn’t.
November 17, 2023:
Engaged in a futile conversation with Dikhsant , who promised resolution but delivered only false assurances. A new return request was initiated.
November 18, 2023:
Despite guarantees, I continued to receive the same misleading update indicating refusal of pickup.
November 19, 2023:
Ventured into a live chat with Mr. Ashutosh , Mr. Lavish , Miss Aishwariya and othets on other dates as mentioned in chat transcripts, where the acknowledgement of error was overshadowed by the utter lack of resolution.
November 20, 2023:
Executive Barnali’s commitments proved to be nothing more than empty words. No tangible progress was made.
November 21, 2023:
Raised the concern again via chats but all my efforts in vain. They again raised return request and they told me to wait for the third time and after 24 hours same status “ the Customer refused”
November 23, 2023:
An investigation was initiated by special team executive named Mr. Zubair, Mr. Parag M ( received email from Mr. Parag), promising resolution by November 27, 2023.
To my dismay, this commitment was flagrantly disregarded, and the items remain uncollected after five failed attempts.
November 26, 2023
Special team executive Miss Haya just escalated the matter and did nothing and convinced me to wait.
November 27, 2023
Miss Pragaya continued same as previous executive nd didn’t handled the issue properly.
November 27, 28, 29, 2023
The process and wasting of time continues even before at the time of writing this email.
( Executive are – Rakshanda , Nivetha , sakshi, Aisha , Md. Hamzah )
This prolonged and excruciating ordeal has not only wasted a significant amount of my time but has also become a distressing form of mental harassment. It is disheartening to experience such gross incompetence and indifference from a service I have been committed to as a loyal Prime member since 2008.
As a customer who has stood by Amazon for 15 years, I find the current level of dissatisfaction and frustration completely unacceptable. I have invested substantial time and resources into this relationship, and the return on this investment has been sorely lacking.
I implore you to view my case with the urgency it deserves, recognizing the mental toll it has taken on a customer who has been dedicated to Amazon since 2008. A swift and satisfactory resolution is not just a request but a necessity for the restoration of my faith in Amazon’s commitment to its long-standing Prime members.
Screeshots, Chat transcripts and call records and self-explanatory.
Your immediate attention and resolution of this matter are not just expected but demanded.
Sincerely,
Ahmad Feraz Alam
Amazon Order/Reference Number
1.ORDER # 407-3766048-4183511
2.ORDER # 406-9300458-9831567
