| Name of Complainant | |
| Date of Complaint | March 26, 2025 |
| Name(s) of companies complained against | Off Duty India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I ordered a pair of jeans from Off duty India on 11th March 2025, and received it on 21st march by paying 1790 rupees. Due to size issue i placed a return request on the same day i.e. 21st March 2025. and next day I received a message from pickup agent service i.e. Shiprocket that my agent will pick up my order on 22nd March 2025. after waiting whole day, I received a message that customer cancelled the pickup, but I didn’t even receive any call or anything from agent. Then i raised a complaint to off duty India and they told me that they reschedule the pickup. On 23rd March 2025 again i received a pickup message but again pickup agent did not attempt the pickup and mention address was not found. again, i raised a complained and again they tell me for reschedule pickup. on 24th march same thing happens with the pickup. and they are not even assisting me properly now.
Image Uploaded by Juhi malik: