Replacement product not received

Name of Complainant Sayyad Kaif
Date of ComplaintApril 22, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Sayyad Kaif:

I have ordered pressure cooker from the Ezmall app

I have received the product on 24 March 2023

But the product is not new it must be used and has scratches on it

So I replaced the product on that day
Next day i returned the product to delivery partner for replacement

Till date there is no update.
I have payed the amount when I receive first product

But I have replaced the first product but not received second one till date 20/04/2023

Image Uploaded by Sayyad Kaif:

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