| Name of Complainant | |
| Date of Complaint | June 12, 2021 |
| Name(s) of companies complained against | Reliance Digital |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi
my name is Hanifa shaikh, I purchase laptop from Reliance digital, in 3-06-2021, maine Ulhasnagar reliance digital se laptop liya, jab mai waha laptop kharidne gayi thi, to sales executive Moni chaurasiya ne muje assist kiya tha, maine unko mera budget or requirment btaya, ke mai work from home krti hu, 8hrs muje kaam Krna hota hai chorme pe company ka website open krke crm pe kaam hota hai, to unhone muje 2 laptop suggest kiya, ek 21499/- wala tha or dusra 33000/- wala btaya unhone ne dono ke baare me btaya, Lekin mera budget kam tha, or mera emi bhi nhi ho rha tha to isi liye maine 21499 wala choose kiya lekin maine unko pucha ke mai isme crm use kr sakti huna, hang to nhi hoga, unhone ne bola ke mam koi issue nhi ayega meri frnd ko bhi maine yaha se yahi laptop dilaya hai , wo use kr rhi hai usko koi problem nhi hai usme, appko bhi nhi hoga issue app use kr sakte ho to maine wo le liya 21499 wala but maine usse 2,3 time pucha ke 8 ghanta chalegana hang to nhi hoga, unhone bola koi issue nhi ayega mam, agar kuch problem incase ata hai to app Lenovo me cl kr sakte ho, ya 7 days me kuch problem hoga to store me visit karo resolve ho jayega, phir maine dusre din wo laptop use kiya 4, 5 ghante muje koi problem nhi hua usme , Lekin baad me wo hang ho gaya, phir maine Lenovo cl kiya, unhone muje online support kiya, laptop ko remote me leke, or wapas se reset bhi kiya laptop ko, phir unhone bola ke appko or koi bhi issue aya to ap ko cl krna, phir mai agle din use kiya laptop, 3,4 ghanta use kiya phirse hang ho gaya, phir wapas Lenovo me cl kiya, unko laptop ka model btaya, or phir wo check krke bolti hai ke isme hard disk nhi hai to ye slow he chalega, or app isme hard disk dalwa bhi nhi sakte isme option nhi hai, Lekin us sales executive ne muje iske baare nhi btaya ke mai isme hard disk lagwa bhi nhi sakti or usne jab muje laptop ki detail di thi ke isme 4 gb ram hai or 64 gb obtain memory hai to maine unko pucha tha ke mai company ke website me crm use krti hu or koi mera kaam nhi hota hai sirf crm ep he 8 hrs krna hota hai utna to mai isme use kr sakti huna, unhone bola ke haa app use kr sakte ho, or ab muje koi use nhi ho rha hai is laptop ka, phir maine reliance store me cl kiya apni prblem btayi to bola ke app aajao kal appka issue resolve ho jayega, phir maine aj ke din visit kiya 9-06-2021 ko subah 10 ya 10.30 am ke aas paas, unhone ne check kiya, or btaya ke isme koi technical problem nhi hai maine, bola ke appke executive ko maine btaya tha ke mera crm pe kaam hota hai 8 hrs to utna mai use kr sakti huna to usne bola haa use kr sakte ho, maine pucha tha ke hang to nhi hoga, usne bola koi problem nhi ayega mam, Lekin ab mai replacement ke liye request kr rhi hu keappke executive ne bola tha ke ho jayega isme kaam appka, ab nhi ho rha hai to muje replace krke do to wo bilkul bhi ready nhi hai, mai apne chote bacche ko chod kar 4 ghante store me unse request krti rhi but unhone meri koi help nhi ki bolte hai ke techinal problem hota to ho jata, Lekin appko btaya tha sab laptop ki details maine bola ke unko maine bola tha muje crm use Krna hota hai to usne bola chalega isme, bhi, or mera budget kam tha isi liye maine le liya, Lekin meri koi baat na sunte huwe muje koi responce nhi kiya , ab mai samaj nhi paa rhi hu ke ab kya kru, q ke wo laptop mere koi use nhi ho rha, mai to return krne nhi gayi thi replace ke liye gae thi q ke mai us product se satisfied nhi hu, unhone muje ye bhi nhi btaya tha ke isme hard disk laganeka bhi koi option nhi hai, mai koi reach person nhi hu jo 21499 rupees west krke baith hai, yaha jab apne jaib me 1 bhi rupe nhi hote hai to kbhi kbhi to isi liye 21499 ki value bahut badi hai meri liye, to muje mera pesa refund chahiye, maine replacement ke liye bahut request ki hu lekin wo nhi mane, to ab muje us store se koi product nhi chahiye, muje mera amount refund chahiye agar aplog meri koi madad kr sakte ho to please meri help kijiye appki bahut abhari rahungi, zindagi bhar iski ki value muje, rahegi
Plz help mai product detail or bill attached krke bhej rahi hu plz madad kijiye
Image Uploaded by Hanifa shaikh:
