| Name of Complainant | |
| Date of Complaint | January 8, 2017 |
| Name(s) of companies complained against | Reliance Communication |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Reliance Netconnect+ A/C 9342839577 Cust a/c 600188149886 migration to 4G 1.My Dongle 9342839577 of Reliance Communication was recharged for 2999 for 45gb valid for 6 months on 11/7/2016. PaymentIdDate&TimeAmountStatusSource 10702506811/07/2016 19:50:472999SUCCESS PACE Account Status: DetailsAmountExpiry Date Main Balance (in MB)1.0826-01-2022 Netconnect+ Balance (in MB)*46180.0006-01-2017 Netconnect+ Fair Usage Balance (in MB)*0.0106-01-2017 Netconnect Balance (in MB)**01-01-0001 2.When internet did not work contacted customercare who told that CDMA services are being withdrawn I should migrate to their 4G so accordingly taken 4G Sim from Reliance & applied online migration paying Order Summary Order ID:158139 Date: 08.02.16 Total: Rs. Rs.2699.0 Status: Succes 3.My account was transferred to 4G but showing 0 data balance. On contacting Reliance customer care today I was told that company will not credit data I should pay another 3199 to recharge 4G data on migrated 4G 4.Had I been told that CDMA is being discontinued don’t recharge it, and I will have to buy WiPod paying 2699 and data balance will not be transferred to 4G migrated account I would have not gone for the payment http://5.Now I feel cheated by Reliance communication that had taken recharge that I could not use even for single day and in addition made me pay 2699 for WiPod and additional recharge amt of 3199 on migrated Please either refund 2999 taken for recharge that did not work even for single day or credit equivalent data too my account to enable 4G Sim in WiPod work for balance of data in my account before migration initiated at behest of Reliance communication Jairaj Yadav
Your concern has been forwarded to our customer care team. You will be contacted shortly.
Customer care had not acknowldged or taken action on my earlier mail. Regret I will be forced to to complain against Reliance Communication as Amit Jain had done with others signing the Traii Petition
We have escalated your grievance to a specialized team. We assure you that they will look into the matter at the earliest.
