| Name of Complainant | |
| Date of Complaint | January 7, 2017 |
| Name(s) of companies complained against | Samsung India LTD |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This is an escalation mail to Samsung India office as customer who has been cheated by the company to whom we trusted.
I purchased Samsung microwave on 02-Jan-2017 from authorized dealer (sound and vision, udaipur) and paid full amount of Rs. 15,000 (refer bill details – S1/47948, dated 02-Jan-2017), with commitment of delivery of sealed piece by 03-Jan-2017, but to my surprise the authorized dealer sent me the display piece instead of sealed pack, which was confirmed by samsung agent, justifying that they did not had any fresh piece in stock.
Since then we are following up everyday for rightful delivery of sealed product, to which authorized dealer is giving deaf ears and lingering the matter. I am feeling helpless and harassed by samsung authorized dealer. I have attached the bill for your reference. Looking forward for quick resolution and support from organization who believes in customer values.
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