| Name of Complainant | |
| Date of Complaint | June 19, 2023 |
| Name(s) of companies complained against | Rehlat |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have booked a room for 2 nights in dusit d2 kenz hotel, dubai through rehlat.com, the booking was to be from 8/5/2023 to 10/8/2023 and was done on 7/5/2023 under this rehlat ref number: RCO1978425, and the total amount was 51.204 OMR (please refer to the first attached photo).
when i arrived to the hotel they have told me that the booking was not there and i had to book and pay again throuth the hotel site, and at the meantime i sent an email to rehlat to let them know about the issue through 9986543218@rehlat.com and they have confirmed that the booking was unsuccessful and a full refund will be credited to my bank account in 10 to 15 working days (please refer to the second and third attached photos), but received nothing from them tell today and i have sent them several emails asking about the refund and the only answer i always got was that my refund was in process and i would be notefied once it was done, i finally realized that they were not going to refund that money because if they were to do so, the money should not take much time to be refunded.
now i need your help please to solve this issue and get my money back, so do you think you can help?! and if you have any questions regarding the issue please let me know.
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