| Name of Complainant | |
| Date of Complaint | May 14, 2019 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered food from Zomato app (order number- 1168957654) at 2:05 PM and made payment through netbanking. I waited for approx One hour and when contacted Zomato support they informed that the food will be delivered in next 20-22 minutes. Later on when I called the delivery guy , he informed that the restaurant is closed and I will have to cancel my order. Zomato’s cancellation procedure doesnt allow the customer to cancel the order and place a new one rather one has to wait for a long duration of time to get connected to the chat support. In spite of waiting for hour and half neither I got any response nor my order got cancelled for the pre paid order
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