| Name of Complainant | |
| Date of Complaint | August 16, 2023 |
| Name(s) of companies complained against | PUMA |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I attempted to purchase a product online from Puma India. During the transaction, the money was debited from my account but wasn’t received by the merchant. Subsequently, I contacted Puma India regarding this transaction, and they informed me that they initiated a refund for the debited amount. Following Puma’s suggestion, I raised the issue with the bank and received an email from the bank, which is saying bank got reply from puma that goods and products delivered successfully to customer. Additionally, I am attaching the confirmation email from Puma regarding the refund. Despite almost 45 days having passed, I have yet to receive the refunded amount.
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