| Name of Complainant | |
| Date of Complaint | August 31, 2022 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have purchased an “One Plus” phone through your platform. Soon after use for 2-3 days I observed an issue of hanging. Immediately I tried to get a replacement for the phone but this facility is not directly available on your Application.
To access the facility of replacement I had to go through a procedure through which Amazon provides onhome technician service, which required me to download a 3rd party application and have to grant access to all contacts, location, Gallery, etc. This leads to very different consequences. for this part I want separate “written acknowledgement through Amazon that details fetched by third party application is not being leaked or used in different means”.
However, I have completed all these processes recommended by the technician and observed there is a “hardware issue in the phone, As technician conveyed to me”. And he told me that once after submission of the report card through the technician to Amazon, I will receive a call from customer care and they will ask me for replacement or refund.
Again after waiting for 2 days when I didn’t receive any such calls from Amazon, Self approached Amazon CC, where I came to know that technicians have submitted their report card by mentioning no defect in the phone. And consequently Amazon customer care denied my request for replacement/Refund.
In this way Amazon does not stand on their policy which allows customers to get replacement/refund of the product if it is neglected by the consumer with reason.
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