| Name of Complainant | |
| Date of Complaint | August 15, 2021 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I purchased Amazon Brand – Solimo Elite High Back chair on 26th July’21 and the same got delivered on 1st Aug’21. The product was on “10 days replacement only” policy when I purchased and even till date. Seller is CloudTail India.
Since product’s recliner tension knob is not working, I kept replacement request on 9th Aug’21 which is well within the replacement window period. But Amazon website and customer care denying the replacement stating that product is not available whereas I see product is still available in the Amazon website from the same seller (CloudTail).
Requesting to advise me on this. Refer attached screenshots.
Image Uploaded by Sreeram Ramamurthy: