Name of Complainant	Aditi
Date of Complaint	July 5, 2023
Name(s) of companies complained against	Libas
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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I had ordered some products from Libas online using their app. Now I want to return some products. I raised a return request within 15 days which is the time period allowed for raising a return. Now, even after a whole month has passed, the pickups have not happened for any of the products I want to return. I have been following up with the customer care service every alternate day but they are not providing any resolution. They have informed that my pin code comes in a non-serviceable zone so that is why the pick up is not happening. I contacted the courier service who was assigned with the task of pick ups and they told me they are providing services in my area and it is the merchant who is not approving pick ups. The Libas customer care told me to self-ship the products but with the condition that only 100 rupees will be reimbursed. When I calculated the shipping charges for the package (as there are a total of 15 products I need to return and the package weighs around 4-5 kg), the charges are coming out to be way more than that. I would have to opt for speed posting (as Libas team said they won’t entertain any returns in case the delivery period exceeds 7 days) and even through the cheapest Indian postal services, it would cost way more than 100 rupees. Plus, I would also incur additional expenditure as I will have to visit the post office. Also, once I self-ship and if it so happens that the package gets lost in transit or if it reaches the Libas warehouse after 7 days, then I would incur a loss of close to 9000-10000 as in that case I won’t even have the products with me. I have been telling them to re-arrange pickup for me but they are not helping out.

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