Name of Complainant	Afzal Akbar Shah
Date of Complaint	July 16, 2024
Name(s) of companies complained against	zomato
Category of complaint	Hotels & Restaurants
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Dear Team,
I was expecting refund of 22676.45 but only rcvd refund of 10000 for the said order Id. I have attached the screenshot of refund confirmation and cancellation fee waiver provided by your team. Please look into it, as it’s the whole months salary for me.

I have confirmed multiple times with your support team and they said I will rcv a refund of 22676.45.

I have checked the restaurant about they have not prepared anything for my order as it was cancelled within 5 mins of placing the order. Within 1 mins of placing the order, I reached support for the help. Even swiggy provides 2 mins time to cancel/modify the order after placing the order.

Your support said cancellation fee is waived off but I am getting message of half amount refund.

Please refund the remaining amount asap.

Regards,
Afzal Shah
9768303153

Image Uploaded by Afzal Akbar Shah: