| Name of Complainant | |
| Date of Complaint | September 26, 2018 |
| Name(s) of companies complained against | Journeys by Jukaso, Jukaso journeys |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am with Jukaso Journeys for last more than one year. My details are as under:
Name: Avinash Sharma
Contract ID: 85913
Membership: 134021
I am writing with much anguish and pain. My relationship with Jukaso has not been pleasant. At the time of enrolment I was assured of good services which turned out be absolutely false. I have a list of complaints:
1) I was told that interest on my EMIs that I paid as membership charges (Rs 200,000) will be refunded. I wrote regarding this many times to the company but to no avail. Everytime, a ticket number is generated and I get a reply that I will be contacted shortly. My Request was made vide ticket number 1002545 in November/December, 2017. Another ticket 1008141 was created in Feb 2018 for the same. Nothing has been done so far.
2) It has been a terrible response from the company over last 1 to 1 ½ months. I contacted the company regarding a trip to Leh. I received a call from Miss Payal Khanna regarding this. I was asked to pay some money (Rs 200,000 on 22 June 2018), which I paid instantly. Then on repeated occasions, I was made to pay money (Rs 50,000 on 25 June 2018; Rs 47,000 on 27 June 2018; Rs 33,000 on 29 June, 2018; and Rs 60,000 on 8 July 2018).
I was in touch with Payal Khanna regarding this. I made all the payments within no time as asked by Payal. I paid Rupees 60,000 for a booking in hotel Grand dragon. However, there was no room booked there when I reached. I had to face so much hassles at Ladakh due to this mismanagement. I was not even informed in time regarding non-booking at this hotel.
I requested that my amount may be refunded at the earliest. I already requested Payal to get his done but she is not responding at all. Multiple times I have written to the company but to no avail.
Everytime, a ticket is generated and don’t get any response. Ticket numbers 1019695, 1019759, 1019760, 1019883 have been created and no response has been received from your side. I am in debt now due to company’s inefficiency.
I am frustrated and angry. I hope you will show the same urgency to refund as you showed at the time of getting payment from me. I was also promised that Rs 20,000 of my EMI interest would be refunded after my trip and also the extra 80,000 was to be refunded.
In addition I was also promised a gift of LED/ nano. Also gift vouchers for barbecue nation. I expect that these commitments will be fulfilled and I hope I will get all this soon.
I may never, ever, recommend this company to any of my friends or relatives. I hope you understand my situation and will respond in the same way as I did to complete your targets.
Image Uploaded by Avinash Sharma: