Refund not yet received from irctc.co.in even though 90 days are over

Name of Complainant Prakash K Nair
Date of ComplaintDecember 3, 2019
Name(s) of companies complained against
Category of complaint Railways
Permanent link of complaint Right click to copy link
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Text of Complaint by Prakash K Nair:

Ticket Id:-5127759
PNR no. : 4462742004
Ticket was booked on 23rd August, for travelling from Ernakulam to Mumbai for 24th August 2019. But train was diverted from some other route without even intimating me on my registered cell phone no. So I filed TRD on 26th August and have sent almost 9-10 mails for refund status, but still IRCTC is giving vague reply.
I have been calling up on this no. Ph 0755-6610661 but it seems like I am wasting my time and should go to consumer forum physically and better register complaint against IRCTC.
My contact no. is 9082641664 / 8976429458

Image Uploaded by Prakash K Nair:

Refund not yet received from irctc.co.in even though 90 days are over

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