Refund not received from Yatra

Name of Complainant Asmita Kundu
Date of ComplaintJune 5, 2020
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link
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Text of Complaint by Asmita Kundu:

I had flight booked from Kolkata to Chandigarh for 30th March,2020 (booking reference 220201764265) which got cancelled due to Covid situation. Indigo credited back the amount to Yatra. I tried booking a new flight using the credit amount, but it said that this action isn’t possible on website. Had even raised a REFUND CLAIM on 12th May. Yet DID NOT RECEIVE MONEY BACK. Have emailed, and raised several queries on website. Yet no concrete response from Yatra. Please help to get my money back to original source of payment. Already had to book fresh flight with entire fresh amount. Now I want my money back for refund.

Image Uploaded by Asmita Kundu:

Refund not received from Yatra

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