| Name of Complainant | |
| Date of Complaint | August 21, 2022 |
| Name(s) of companies complained against | https://brandmaart.com/ |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 29 July I made an online purchase with brandmart (https://brandmaart.com/products/) for a expensive perfume (order number #0DA2C11313574 ). The item delivered on 4 Aug 2022 was a cheap perfume which was not what I had ordered, The purchase also had a return policy of 7 days. I immediately raised the request for return & refund as the product was not what i had ordered.
Its been more than 15 days the status of the request is still open and not response is received against it. The customer support number ( Whatsapp +9180470109100) is also not responding to the issue.
Image Uploaded by Anjali Desai:
Please raise a chargeback dispute immediately. Any customer who does an online transaction can claim a refund of the charged amount from the payment gateway (e.g. PayTM, PayU) up to a certain period of time. Chargeback is the term used for such a claim request. The payment gateway will block the payment to the fraudulent vendor and return the money to the customer if fraud is proved. Please contact your payment gateway and demand a refund. If you need any assistance with your specific payment gateway, let us know by commenting below