Refund not received from Flipkart against order returned

Name of Complainant Shital Sarang
Date of ComplaintFebruary 19, 2018
Name(s) of companies complained against ,
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Shital Sarang:

I had purchased one product from Flipkart online in the month of December 2017 against which full payment made via my ICICI credit card. As per guidelines from Flipkart, the order was returned to Flipkart within time stipulated.

However, till date I did not received the refund amounting to Rs 561. The matter was escalated to Head customer service, Escalations team, of Flipkart alongwith senior management of Flipkart(sachin@flipkart.com, binny@flipkart.com).

Flipkart claimed that they have transferred money to ICICI bank credit card and reverted with the payment reference, auth ID.

I took up the same with ICICI bank credit card department. However, they mentioned that they have not received the amount of Rs 561 via this payment reference ID. The mentioned payment reference ID was used to transfer some other amount.

The email received from ICICI bank with these details was forwarded to Flipkart customer service head, escalation team and senior management. Flipkart could not give satisfactory reply and claimed that the same need to be taken by customer with ICICI bank to raise chargeback.

However, ICICI bank claimed that if transaction/payment is initiated by merchant as per standard process chargeback need to be raised by merchant ie in this case Flipkart.

Which even I agree since Flipkart may provide any sham payment reference number, I dont even have details of the account of Flipkar from which the supposedly amount is transferred to the account of ICICI bank.

Hence, I conveyed Flipkart reply from ICICI bank and claimed that the chargeback to be raised by them. However, Flipkart denied to raise chargeback with ICICI bank. Please check and revert.

Image Uploaded by Shital Sarang:

Refund not received from Flipkart against order returned

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