| Name of Complainant | |
| Date of Complaint | February 23, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I returned a defective product and Amazon supposedly Refunded the amount on 23rd November and as per the App and Customer Support Team. But I didn’t get the refund, so they asked me to raise a dispute with my Bank and provided email confirmation with transaction ID for the same.
The dispute raised by my Kotak Bank, was then rejected by the Merchant (Amazon) on 23rd January 23.
When reaching out to Amazon again, they are of no help and have asked me to raise the dispute again, with no explanation as to why the first dispute was rejected. And no assurance of any kind.
It’s been 90+ days now and this entire process has been very hectic and taxing. Also there is no resolution in sight.
This is a serious breach of SLAs and complete Deficiency of Service. Kindly help!!! They are providing false information trying to make it Bank’s Fault.
The refund Details provided by Amazon;
Order No: 403-9799179-7604348
Product Amount – ₹1639
Date of refund initiated – 23rd November 2022.
Transaction Id1Uz4STOWTNxKSi3yFLRO
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