Refund Issue against Order Cancellation

Name of Complainant LOVE KUSH KANAUJIYA
Date of ComplaintOctober 4, 2018
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by LOVE KUSH KANAUJIYA:

I have order a Vivo V11pro on 12 Sep 2018 with Order Number Order Number-OD113359284332845000 & Same is cancelled by me on 12 Sep 2018.

Refund Amount is not initiate yet. I have log a complaint on 17 Sep 2018 then customer care executive give me timeline till 19 Sep 2018 but problem was not solved & gave me next timeline till 26 Sep 2018 10 AM.

But still problem was not resolved yet. 20 days have been passed but no one solution.

Every day I  have received call from customer care executive he saying only our backend team is working. I am unable to understand that what are they working on this complaint. Who is responsible for this payment.

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Refund Issue against Order Cancellation

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