| Name of Complainant | |
| Date of Complaint | April 25, 2021 |
| Name(s) of companies complained against | zomato |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Zomato have charged Rs.1340.17 from my account. This order amount was never there but amount was deducted from my account. So many conversations through mail and chat but they are just telling me that they will contact but no response.
The trail of mails is as follows
Mail from Shruti Malik on
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Tue, Apr 13, 2:25 PM (9 days ago)
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I had ordered for 6 executive thalis from Pind Balluchi.
There are 2 deductions of Rs. 1340.17 and Rs.1143.76 against my order on 12.04.2021.My statement for both deductions show remarks as PRCR/ZOMATO/110019.
Kindly refund my amount of Rs.1340.17 as soon as possible.
Reply
Image Uploaded by Shruti Malik:
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Apr 13, 2021, 2:17 PM (9 days ago)
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Dear Shruti,
We’re extremely sorry about the experience you had on your order from PIND BALLUCHI. We are taking this up with the restaurant right away and will get back to you with an update within 48 hours.
Here’s a summary for your reference.
Order ID: 3763718429
Restaurant: PIND BALLUCHI
Item details: 6 x Executive Veg Thali
Comments: An amount of Rs.1340 has been deducted from my A/c to Zomato
Order ID: 3763718429
Restaurant: PIND BALLUCHI
Item details: 6 x Executive Veg Thali
Comments: An amount of Rs.1340 has been deducted from my A/c to Zomato
You may reply to this email to add any additional comments.
Team Zomato
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Apr 15, 2021, 1:04 PM (7 days ago)
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I have not received any update from you end till now. Inform me the status of my refund
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Fri, Apr 16, 4:23 PM (6 days ago)
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Hi Anil,
Hope you are doing well.
Thanks for writing to us and sharing your concern.
We acknowledge your concern; we are quite apologetic for the experience. We have checked the details and found that the transaction for your order with Order id:3763718429, got failed and hence, the order could not be placed.
We are sorry about the bad experience you had with your Zomato order. We understand that it has caused you a lot of trouble.
The refund is auto-initiated in such an event and it takes up to 5-7 working days for the amount to reflect in your source account from the date of transaction. Please wait for the stipulated time and in case you still don’t receive it, we would request you to get in touch with your bank customer care along with your transaction ID.
Do let us know if there is anything else we can help you with.
Regards,
Manoj Pareeda
Team Zomato
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Apr 20, 2021, 1:44 PM (2 days ago)
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Please refer trail mail and arrange for refund as already 7days have passed
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Apr 20, 2021, 2:54 PM (2 days ago)
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Hi Shruti,
Hope you are doing well.
Thanks for writing to us and sharing your concern.
We are quite apologetic for the inconvenience you have faced. We have checked the details and found that the transaction for your order with PIND BALLUCHI with Order id : 3763718429 got failed and hence, the order could not be placed.
The refund is auto-initiated in such an event and it takes 5-7 working days for the amount to reflect in your source account from the date of transaction(excluding non-banking days). Since the stipulated time is already over and you have not received the refund, we would request you to get in touch with your source account. Please remember that you will have to call your bank’s customer care center and not visit the branch for this update. Some nationalized banks may take more time than normal to credit the amount. If your bank is unable to locate the refund, please dispute the transaction as ‘refund not processed’. At that time, they will see a pending refund and will follow the path back to our payment processor to locate the refund
At Zomato, our greatest desire is to ensure our customers are satisfied. We will work on your feedback to make sure such instances are not get repeated in the future.
Regards,
Sameer Shaik.
