| Name of Complainant | |
| Date of Complaint | September 7, 2017 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
On 1/08/2017 I made a online payment for purchase an mobile from Flipkart , but the order was not confirmed and money debited from my account.
So I requested them for refund my amount, they also agreed for refund. On 23rd August 2017 they said ” in 2-3 business days you will get your money” , but still now I didn’t received my refund amount.
Now they are not responding to me.
Image Uploaded by Kondepudi durgesh Raju:
Hi Preetham ,
We’ve been trying to get in touch with you on 9860586843 but weren’t able to reach you.
Please let us know if we can reach you on another number or a convenient time between 9 am and 9 pm by replying to this email.
We look forward to hearing from you.
Regards,
rizwan. ahmed
Flipkart Customer Support
Flipkart Customer Support ( 2018-07-30 22:43:35 )
Hi Preetham,
We regret the inconvenience caused.
We’re writing to you about the issue you’re facing with your Samsung Galaxy J8 (Blue, 64 GB).
We’re sorry to hear about it and would like to let you know that we were unable to reach you today to discuss this. This is because we limit our calls to customers between 09:00 AM and 09:00 PM, to avoid any bother that contact other times may cause.
Rest assured, we’ll reach you post 9:00 am so we can help out with fixing the issue.
You may write to us using this mail thread in case you have any other questions and we’ll get back to you with an answer.
Regards,
Sajith Nair
Flipkart Customer Support
Flipkart Customer Support ( 2018-07-28 17:23:05 )
Hi Preetham,
We tried to get in touch with you on 9860586843 to discuss the issue about your Samsung Galaxy J8 (Blue, 64 GB) with order ID OD112871099128188000 but couldn’t reach you.
We’ll try calling you again within 24 hrs.
Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.
We hope to hear from you soon.
Regards,
vinay av
Flipkart Customer Support
Flipkart Customer Support ( 2018-07-27 17:41:03 )
Hi Preetham,
We tried to get in touch with you on 9860586843 to discuss the issue about your Samsung Galaxy J8 (Blue, 64 GB) with order ID OD112871099128188000 but couldn’t reach you.
We’ll try calling you again within 24 hrs.
Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.
We hope to hear from you soon.
Regards,
vinay av
Flipkart Customer Support
Flipkart Customer Support ( 2018-07-26 18:22:12 )
Hi Preetham,
Thank you for your valuable time over call with us.
As discussed, I assure you that we will take complete ownership of the case and solve the same with the best possible resolution available with us.
We appreciate your support and understanding in this regard.
Regards,
vinay av
Flipkart Customer Support
Flipkart Customer Support ( 2018-07-26 09:52:41 )
Hi Preetham,
We tried to get in touch with you on 9860586843 to discuss the issue about your Samsung Galaxy J8 (Blue, 64 GB) with order ID OD112871099128188000 but couldn’t reach you.
We’ll try calling you again within 24 hrs.
Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.
We hope to hear from you soon.
Regards,
vinay av
Flipkart Customer Support
Auto-Response ( 2018-07-26 02:30:44 )
Hi,
Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.
[This is an auto-generated response. Please do not reply to this email.]
Thanks,
Team Flipkart
Your Query ( 2018-07-26 02:30:39 )
Hi Team,
I placed an order on 18th July’18 for an product Samsung Galaxy J8 with
order ID OD112871099128188000. I paid for 1 day delivery but never received
an order on 19th July’18. I’ve been chasing flipkart but there was no
update on this, So i kept waiting at my home for the entire day on 19th
July’18 hoping that someone will deliver the order. I received an email and
a notification on my flipkart app stating that the order has been
delivered, which i never received. I tried reaching to customer care since
then, the only message on call I get is “All customer service agents are
busy, please try again later.”. I already paid for this order and I never
received the order as such till date. If the product was delivered then
whom it was delivered to?. While placing the order there is no option to
change my contact details which were my old number. I am still trying to
change my mobile number on the account as there is no option to do so. I
need this to be escalate to your CEO Sanjay Bansal as its way beyond the
imagination. You have delivered the product to someone else or never
delivered and sent an invoice to me stating its been delivered and I will
end end paying for something which i never got it.
It’s my mistake that I should have placed the order in Amazon when they
were promoting and running their Prime Day. I work in a organisation where
Amazon is working in the same organisation. I am an Assistant Manager in
the same company but still I choose Flipkart which is my mistake to do so.
You know the best part, Flipkart is also been acquired by the company I
work for and still i m helpless here. Nobody in Flipkart has the audacity
to call me or send me an email after I left a review about this absurd
experience. I need to chase someone who work for my organisation to get
this email address just to get this addressed, Which means that as a
company Flipkart has not authority on what is going on until its been
outsoured to a company where the customer works. I seriously will move to
Amazon for sure after having such a delighted experience from Flipkart and
I am overwhelmed by the services I have received. I’ve been with Flipkart
since a long time, You can definitely check my account on what all I have
ever ordered and received a very good service. It’s just as are monopoly in
the market of online electronics goods that doesn’t mean you can play
around with customers.
I will be reaching out to Sanjay Bansal by hook or crook, as this is not
acceptable. I am not bothered about the money I’ve paid for it, there was a
reason why I needed the phone in 1 day delivery, and I opted for it but
never got in a day’s time n surprisingly anything till now.
I will be posting this in social media just to make aware of what Flipkart
is doing. You might always will come across all these threaten, the only
back luck is, I work for the company which supports FlipKart to outsource
its business.
I need my product to be delivered in next 2 working days either to my home
address for where I placed the order. I will wait for a response for next
24hrs for a resolution else I will take this further for sure.
Regards,
B Preetham
Email: Preetham.b2512@gmail.com
Phone: +91- 9860586843
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24×7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
Largest Collection
– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –
Can u share a number where i can reach you.
Its urgent.
Show quoted text
Hi team,
Will i get any response from you guys.
Show quoted text
Show me ur call records..i never received a call…my next step is ombudsman now..enough of your bullshit
On Tue, 31 Jul 2018, 11:45 Customer Support, wrote:
Hide quoted text
Hi Preetham ,
We’ve been trying to get in touch with you on 9860586843 but weren’t able to reach you.
Please let us know if we can reach you on another number or a convenient time between 9 am and 9 pm by replying to this email.
We look forward to hearing from you.
Regards,
rizwan. ahmed
Flipkart Customer Support
Flipkart Customer Support ( 2018-07-30 22:43:35 )
Hi Preetham,
We regret the inconvenience caused.
We’re writing to you about the issue you’re facing with your Samsung Galaxy J8 (Blue, 64 GB).
We’re sorry to hear about it and would like to let you know that we were unable to reach you today to discuss this. This is because we limit our calls to customers between 09:00 AM and 09:00 PM, to avoid any bother that contact other times may cause.
Rest assured, we’ll reach you post 9:00 am so we can help out with fixing the issue.
You may write to us using this mail thread in case you have any other questions and we’ll get back to you with an answer.
Regards,
Sajith Nair
Flipkart Customer Support
Flipkart Customer Support ( 2018-07-28 17:23:05 )
Hi Preetham,
We tried to get in touch with you on 9860586843 to discuss the issue about your Samsung Galaxy J8 (Blue, 64 GB) with order ID OD112871099128188000 but couldn’t reach you.
We’ll try calling you again within 24 hrs.
Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.
We hope to hear from you soon.
Regards,
vinay av
Flipkart Customer Support
Flipkart Customer Support ( 2018-07-27 17:41:03 )
Hi Preetham,
We tried to get in touch with you on 9860586843 to discuss the issue about your Samsung Galaxy J8 (Blue, 64 GB) with order ID OD112871099128188000 but couldn’t reach you.
We’ll try calling you again within 24 hrs.
Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.
We hope to hear from you soon.
Regards,
vinay av
Flipkart Customer Support
Flipkart Customer Support ( 2018-07-26 18:22:12 )
Hi Preetham,
Thank you for your valuable time over call with us.
As discussed, I assure you that we will take complete ownership of the case and solve the same with the best possible resolution available with us.
We appreciate your support and understanding in this regard.
Regards,
vinay av
Flipkart Customer Support
Flipkart Customer Support ( 2018-07-26 09:52:41 )
Hi Preetham,
We tried to get in touch with you on 9860586843 to discuss the issue about your Samsung Galaxy J8 (Blue, 64 GB) with order ID OD112871099128188000 but couldn’t reach you.
We’ll try calling you again within 24 hrs.
Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.
We hope to hear from you soon.
Regards,
vinay av
Flipkart Customer Support
Auto-Response ( 2018-07-26 02:30:44 )
Hi,
Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.
[This is an auto-generated response. Please do not reply to this email.]
Thanks,
Team Flipkart
Your Query ( 2018-07-26 02:30:39 )
Hi Team,
I placed an order on 18th July’18 for an product Samsung Galaxy J8 with
order ID OD112871099128188000. I paid for 1 day delivery but never received
an order on 19th July’18. I’ve been chasing flipkart but there was no
update on this, So i kept waiting at my home for the entire day on 19th
July’18 hoping that someone will deliver the order. I received an email and
a notification on my flipkart app stating that the order has been
delivered, which i never received. I tried reaching to customer care since
then, the only message on call I get is “All customer service agents are
busy, please try again later.”. I already paid for this order and I never
received the order as such till date. If the product was delivered then
whom it was delivered to?. While placing the order there is no option to
change my contact details which were my old number. I am still trying to
change my mobile number on the account as there is no option to do so. I
need this to be escalate to your CEO Sanjay Bansal as its way beyond the
imagination. You have delivered the product to someone else or never
delivered and sent an invoice to me stating its been delivered and I will
end end paying for something which i never got it.
It’s my mistake that I should have placed the order in Amazon when they
were promoting and running their Prime Day. I work in a organisation where
Amazon is working in the same organisation. I am an Assistant Manager in
the same company but still I choose Flipkart which is my mistake to do so.
You know the best part, Flipkart is also been acquired by the company I
work for and still i m helpless here. Nobody in Flipkart has the audacity
to call me or send me an email after I left a review about this absurd
experience. I need to chase someone who work for my organisation to get
this email address just to get this addressed, Which means that as a
company Flipkart has not authority on what is going on until its been
outsoured to a company where the customer works. I seriously will move to
Amazon for sure after having such a delighted experience from Flipkart and
I am overwhelmed by the services I have received. I’ve been with Flipkart
since a long time, You can definitely check my account on what all I have
ever ordered and received a very good service. It’s just as are monopoly in
the market of online electronics goods that doesn’t mean you can play
around with customers.
I will be reaching out to Sanjay Bansal by hook or crook, as this is not
acceptable. I am not bothered about the money I’ve paid for it, there was a
reason why I needed the phone in 1 day delivery, and I opted for it but
never got in a day’s time n surprisingly anything till now.
I will be posting this in social media just to make aware of what Flipkart
is doing. You might always will come across all these threaten, the only
back luck is, I work for the company which supports FlipKart to outsource
its business.
I need my product to be delivered in next 2 working days either to my home
address for where I placed the order. I will wait for a response for next
24hrs for a resolution else I will take this further for sure.
Regards,
B Preetham
Email: Preetham.b2512@gmail.com
Phone: +91- 9860586843
—
You received this message because you are subscribed to the Google Groups “cs-head” group.
To unsubscribe from this group and stop receiving emails from it, send an email to cs-head+unsubscribe@flipkart.com.
To post to this group, send email to cs-head@flipkart.com.
To view this discussion on the web visit https://groups.google.com/a/flipkart.com/d/msgid/cs-head/CACwF2wbv3eBqyESAOmW%3Dci4sMUh3V6ZiUFhwOzT2_CMtYwXMvw%40mail.gmail.com.
24×7 Customer Support.
Buyer Protection Policy.
Flexible Payment Options.
Largest Collection
– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –
Till now no resolution or nbdy contacted me
I was placed order one Prestige pkgss Electric Kettle to Flipkart against order no OD113446580719344000 on 22nd September as a COD basis. But I was tried to pay the payment to Flipkart on 22nd September through Allahabad bank net banking two times and amount Rs 1215 X 2 = Rs 2430, which deducted from my account and gone to flipkart account against ref no .609828575 and 609831747.
We again paid through case to Flipkart during delivery of my consignment.
Several time I request to Flipkart to refund my money Rs 2430 immediate basis with submitted all prof document.
But till today they have not refund my money.
Please help me.
Enclosed all bank and transaction details for you ref.
Dear Flipkart Team
My name is Sabuj Bhattacharyya addressed by Eureka Stock, 8 NS Road Gillander House 3rd Florence, Kolkata- 700001. I ordered an iPhone 6s rose gold model 32GB phone price of 32000 in EMI mode of debit card, but when I opened the package it shows they provide me a Samsung galaxy old model phone and it’s price range is 6000/7000 but my EMI is started from my bank. Is it justified things??????
As I am an old customer of flipkart don’t know how they do this chestable things with me. Even they also not provide any return option on this device.
I want to know that am I wait for justice??
Am I takes any leagel step for it????
And also let me know that am I wait for justice or I clearly accept this cheating from Flipkart service????
Regards
Sabuj Bhattacharyya
Mob : +91-9007025000