| Name of Complainant | |
| Date of Complaint | October 25, 2022 |
| Name(s) of companies complained against | OLA |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I travelled from ola from Airport on the 20th September 2022, ola driver requested me to pay him cash as he required money to get diesel and out of compassion I paid him cash and informed Ola that I paid cash and not to charge me anything. However, even after that, ola sent me a bill to make the payment for the journey and since i had already paid to the driver i refused to pay and ola added 100 rupees as late payment fee. i got an email that the same will be refunded back to me hence please make the payment as they don’t have an option to cancel the payment request. As a good consumer I paid as they assured me a refund.
now it’s been a month now i haven’t received any refund from them and constantly they keep sending the same email upon asking that within 10 working days it will be credited. got tired of the same response I came to complain without any other way to communicate with them.
I have made dual payment for one journey. worst experience of my life.
