Recharge not done and main balance deducted

Name of Complainant Anshul Sharma
Date of ComplaintMay 15, 2019
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Anshul Sharma:

Hello

I do recharge by Freecharge for INR 59 on May 11 and that contains 

1.1 GB 3G/4G Data – For 3G/4G user

Validity: 28 Days

and after that i start using data pack but after 1 day i come to know that my pack was not activated and all main balance was deducted from your end and that’s you big fault or you can say bug as well and even after that i registered complaint to customer care complain number : 3043633232 and i didn’t hear any updates from your end 

So my request please refund my main balance which was deducted due to your fault and as well activate my 59 rs recharge as well 

Otherwise i have to take strict action in favour of you 

Thanks 

Image Uploaded by Anshul Sharma:

Recharge not done and main balance deducted

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