Received wrong product, And Amazon refused to refund me

Name of Complainant Suhail Ahmad Bhat
Date of ComplaintJuly 27, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Suhail Ahmad Bhat:

My Name is Suhail Ahmad.
I had recently ordered a shoe with order ID 405-9120555-5517132
I have a habit that I opened my every parcel in front of delivery agent.
And when I open my this order
405-9120555-5517132 , the shoes was not present in it, there was some kids wear in it. I told delivery boy what to do,
He told me that you can go for return, you will get easily refund for this wrong item.
I insist him that I’ll not take this order but he told me we can’t take back opened parcels.

And when I go for refund, you guys told me we will investigate this issue, and bla bla bla……Please I request you to tell your team to confirm it once by your delivery agent.

And refund my money as I’m student and this money is very very important for me.
Thank you

You can check my past orders, I have done plenty of orders without any issue.
Regards,
Suhail Ahmad

Email suhailb110@gmail.com
Mob No 7006499743

I have been a valuable customer of amazon since 3 years and I have shop more than 5 lacs without getting any issues. Now your team make me so frustrated, Please help me.

Image Uploaded by Suhail Ahmad Bhat:

Received wrong product, And Amazon refused to refund me

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