Name of Complainant	Kiran
Date of Complaint	April 19, 2023
Name(s) of companies complained against	xparts.in
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Text of Complaint by Kiran:

Hello Sir/Madam,

I am Kiran Patil, living in Pune. I got your reference from https://citizenmatters.in/ecommerce-online-shopping-consumer-protection-law-5526

Based on the good reviews from Xparts.in portal (may be fake), I was placed an online order (Order No. 28683) for Dell Latitude 5480 LCD screen on XParts.in – dated 4th February 2023 worth Rs 3200/- .

Online Portal:
XParts.in
Block B, 1st floor, Suraj Apartment New Town,
Action Area 1, Opp. DLF IT Park 1,
Kolkata, West Bengal 700156
email: hello@xparts.in

and the product is dispatched by –

Techyuga
TECHYUGA Ecosuite Business Tower 508; 5th floor, Street No 676,
Action Area II, Action Area IID, New Town,
Kolkata
West Bengal – 700136
hello@techyuga.in

On 12 Feb 2023, evening at 6.13PM the shipment delivered to me against by Xpressbees courier services.

When opened the shipment, the LCD screen found broken and also the ink spots have occurred at many places.

There are surely two possibilities –
1. Either xparts.in (TECHYUGA) sent broken LCD screen OR
2. The packaging used for fragile LCD screen was weak corrugated box instead of strong box (usually recommended for shipping LCD screens) wrapped in bubble paper ( I have all evidences of the packages used)

Then from 12th Feb 2023, I have been communicating with xparts.in, first they assured to send replacement, then the damaged part returned from me as soon as it received by them, they started asking me to send disassembly video (this is now a days new trick from the seller). I also requested them to provide the “Assembly Video” to demonstrate that not damaged product has been send and proper recommended packaging instructions referred to sustain during transit.

I requested them to refund the amount ant then they replied on mail like – “Do understand we give ZERO attention to your threats, we only did what we should do as a company or a service provider; and would do the same for any other customer facing any issue with our services”

The order was placed on 4th Feb 2023 and since then this is really making harassment for me. Unfortunately, still the issue not resolved.

Request you to make a justice for me.

I have details discussion evidences with me by email and Whatsapp communication.

I am attaching the some snaps of the damaged products received for your reference.

I have complete hope that, I will get a justice from you, the amount is not huge but intention is that – seller should not do such deals with anyone else in future.

I have seen similar cases from the same supplier – https://www.quora.com/How-is-your-experience-with-Techyuga-Refurbished

Image Uploaded by Kiran: