Name of Complainant	Vishnu
Date of Complaint	October 5, 2025
Name(s) of companies complained against	SWIGGY
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Hi,

I am writing to raise a complaint regarding a defective product I received through Swiggy Instamart. On [28-09-2025], I ordered a Zebronics Audio Jack from Instamart. Upon testing the product, I found that the sound quality is extremely poor and not usable, which indicates a substandard quality.

I immediately tried to raise the issue through the Swiggy app, but there was no option to return or request a refund for electronic accessories. This is disappointing, especially since the product is not functioning as expected.
I request Swiggy to either:

Initiate a refund, or
Replace the product with a working one.
If this issue is not resolved, I will be forced to escalate it further through consumer protection channels.
Looking forward to a prompt resolution.

Thanks

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