| Name of Complainant | |
| Date of Complaint | May 31, 2026 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Home & Garden |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered a King Size mattress (72 x 72 inches) Order ID OD437407700080956100, but I received a Queen Size mattress (72 x 60 inches). Due to receiving the wrong product, I returned the mattress successfully. However, my refund has still not been processed.
I am continuously following up with both the Flipkart and Springtek Mattress teams regarding my refund issue. However, every day I am being given a new resolution date. Since the 19th, almost 10 days have already passed, but my issue is still not resolved.
Whenever I contact the Flipkart team, they inform me that their backend team has not responded yet and that they have already highlighted the matter internally. On the other hand, when I contact the Springtek team, they say that from their side the process has already been completed and they are waiting for a response from Flipkart.
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