| Name of Complainant | |
| Date of Complaint | August 17, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I ordered an item from Amazon for which I filed a return during the return window. The return pickup didn’t happen and was automatically cancelled. Since then I have contacted the customer care 4 times – they have been extremely unhelpful – all they have done is schedule another return pickup of the product – which was inevitably cancelled automatically- and then the cycle repeated. It’s an issue with their logistics team for which they’re making the customer pay – instead of owning up to their mistake and issuing a refund for the product – they have kept my money and harassing me repeatedly by not picking up the product and making me call them again and again
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