Name of Complainant	Veer
Date of Complaint	August 15, 2023
Name(s) of companies complained against	ecom express
Category of complaint	E-Com & Retail
Permanent link of complaint	Right click to copy link
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Product Details;
This product was ordered from Flipkart and was delivered by Ecom Express.
Product Name: JACK & JONES Slim Men Beige Jeans
Order ID: OD428783936329842100
AWB No./Product Tracking No.: 3088208479
Product Delivery Date: 07 August 2023
Product Return Request Created Date: 07 August 2023

Dear Team, a return was created for this product because of ‘Size/Fit issues’. Today on the 15th of August 2023 it’s been 8 days and no one until now tried to contact me from Ecom Express or visited my home to pick up this product. However, every day I get a text message on my phone from Ecom Express, stating ‘Your product will be picked up today by the Ecom Express agent’. Unfortunately, that has not happened even after waiting for 8 days.

Today my return was cancelled automatically because the Ecom Express agent didn’t pick up this order and the agent cancelled the return simply because he is too lazy to visit my home and pick it up. The Ecom Express agent is not doing his job and is also not giving any priority to fulfilling the responsibilities towards the customers.

The Name of this Ecom Express agent: Sandesh
Ecom Express agent’s Ph No.: 9702969822

So today I had to raise a new return again for the second time. Team, this cannot keep on going like this. I want an immediate solution to this or else I will raise a complaint against Ecom Express at the Consumer Court.

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