| Name of Complainant | |
| Date of Complaint | May 22, 2025 |
| Name(s) of companies complained against | myntra |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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Details of the Complaint / Facts of the Case
I, Ashwankumar Gopathi, placed an order through Myntra, an e-commerce platform, for a El Paso Men Black Comfort Sandals on Order ID # 1298948 24590013098901. The product was delivered to me on 12/05/2025.
Registered mobile number: xxxxxx
Upon opening the package, I immediately noticed that the loop tag (which Myntra requires for returns or exchanges) was missing from the product. This was the condition in which the product was delivered—I did not remove or tamper with any tags.
Recognizing that Myntra has a strict policy requiring the loop tag for returns or exchanges, I promptly contacted their customer care service and explained the entire situation. The executive acknowledged my concern and raised a ticket on my behalf. Despite this, Myntra closed the ticket with a generic response, stating that the product is non-returnable due to a missing tag.
I raised the issue again, and yet again, Myntra closed the second ticket with the same pre-written response. At no point did they attempt to genuinely address my concern or investigate whether the product was delivered without the tag. This clearly shows a lack of proper grievance redressal and accountability.
Ticket details:
Raised on 17 may 2025 IN25051713510414313879
Raised on 18 may 2025.
IN25051813191151366018
I even attached a photo of the product as received to support my claim, but Myntra still failed to provide any resolution. This conduct amounts to:
Deficiency in Service under Section 2(11) of the Consumer Protection Act, 2019
Unfair Trade Practice under Section 2(47) of the same Act
Violation of Consumer Protection (E-Commerce) Rules, 2020, which mandate fair return policies and prompt grievance handling by e-commerce platforms
As a consumer, I am entitled to receive a product in proper condition with all expected elements (including tags), and if it is not delivered in such condition, the seller is obligated to provide a replacement or refund. Instead, Myntra shifted the blame to me for something that was clearly their logistics or quality check failure.
This has caused me undue mental stress, waste of time, and financial inconvenience. I had trusted the platform based on their stated return policy and reputation but have been treated unfairly despite following all proper steps.
Image Uploaded by Ashwankumar Gopathi: