Poor service and quality. Want refund for booking

Name of Complainant Shirin Quadros
Date of ComplaintApril 16, 2024
Name(s) of companies complained against
Category of complaint Hotels & Restaurants
Permanent link of complaint Right click to copy link
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Text of Complaint by Shirin Quadros:

I had booked 3 rooms at Wilson hotel, Velankanni via Agoda.com for the dates 10 to 13th April 2024.
Complaint raised to Agoda with pictures of the room.
Insects like rats, ants and big spiders in the room and bathroom.
Bathroom door had a huge crack and can see through.
Safety issue as there were prostitutes surrounding the hotel area at night.
Torn bedsheets and very dirty linen.

Image Uploaded by Shirin Quadros:

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