| Name of Complainant | |
| Date of Complaint | August 1, 2023 |
| Name(s) of companies complained against | NUEgo |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked a bus ticket from Delhi to Chandigarh on Make my trip app. The company is NueGo. They delayed the bus by 1.5 hours and then on toll tax also they delayed it by 1 hour. So total delay was around 3 hours. It was really a harassment to the passengers and when we contact their agents they simply say that cancel the tickets. cancellation is the only solution they had. I can’t express how much mentally harassing it was for us. Their agents who came at Kashmiri gate were not at all approachable.
Please look into this matter.
Dear customer we sincerely apologize for the inconvenience you faced during your journey. However, we would like to inform you that your refund has been initiated it will reflect in 5-7 working days in your source acc. and we kindly request you to contact Redbus, as that was your source of booking. We are fully dedicated to enhancing our services and ensuring a more satisfactory experience for all our customers.