Paytmmall Wrong product delivered but replacement is pending for 27 days no progress, no way to contact customer care agent

Name of Complainant C L Patel
Date of ComplaintDecember 27, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by C L Patel:

Wrong item delivered on 26th Nov,  filed replacement request 28 Nov, cart updated arrival of replacement 6 Dec but till today 25th Dec item dispatch is due. I tried to call on 01204606060 but this help line number is a computerized message only at end of call I receive a SMS with link, when I tried open it but failed. this going on everyday but still waiting for replacement for 20 days.

Image Uploaded by C L Patel:

Paytmmall Wrong product delivered but replacement is pending for 27 days no progress, no way to contact customer care agent

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