| Name of Complainant | |
| Date of Complaint | September 23, 2019 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Utilities |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello Team,
My name is naveen. I have paytm account. I make several payments on paytm trusting paytm. Recently i made a payment for mobile recharge, for which inr 35 promocode was provided, but when i applied the promocode, it didn’t work and when i contacted the paytm team including the grievance team, they didn’t resolve even after nearly a month by discussing with team on phone and emails. Now on 17/9/2019 i made electricity bill payment, for which paytm wallet option was not shown and only way to use paytm wallet was not to apply any promocode. I contacted the team and after providing them with screenshot also, the team could didn’t provide me any resolution. I had discussion with one of the rep of paytm team who didn’t any answer for my problem and was telling lies and changing words on call itself. I said patym team to give me inr 100 cashback since i was denied of the inr 100 cashback promocde, they told me that it is not possible.
Paytm and its team has caused me severe mental stress. I request the team to take note of this matter and also help me get genuine cashback and also action should be taken against paytm for making customers fool.
Thanks,
Naveen
navsingal@gmail.com
Image Uploaded by Naveen: