Paytm Postpaid Support Unavailable from paytm

Name of Complainant Nehul Chawla
Date of ComplaintAugust 3, 2022
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link
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Text of Complaint by Nehul Chawla:

I am using paytm postpaid and I paid the entire amount on 31-07-2022 which means they won’t charge any interest. But today the bill was generated and it shows the amount of interest of Rs 246. I tried to contact paytm customer care and there was no option in their customer care call menu for paytm postpaid. I chose paytm bank option instead and asked them to solve this problem or give me information if that’s my fault which is why i am being charged. They said we cannot help with this and there is no way to reach to customer care for paytm postpaid. I asked them to escalate the case twice and they did the same but all of them said the same thing that they can not help me with this. I am filing the complaint because this is unfair that I am being charged, if that’s my mistake then they have to tell me and if not then they have to remove that interest amount.

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