Name of Complainant	Rashmi Jain
Date of Complaint	July 12, 2023
Name(s) of companies complained against	PayTM
Category of complaint	Cyber Crime
Permanent link of complaint	Right click to copy link
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4 Financial transactions fraud happened one after other from my Paytm Account.
Had activated #Paytm Postpaid based on recommendations from my friends & peers but never used this.
On 23/May/23…. 4 financial transactions happened one after other as per details given below:

(1) Date/ Time: 23-May-23 at 2.15pm
Transaction ID: 153052313913600000000
Amount: Rs. 35000
From Paytm Postpaid

(2) Date/ Time: 23-May-23 at 2.22pm
Transaction ID: 153052313943797000000
Amount: Rs. 25000
From Paytm Postpaid

(3) Date/ Time: 23-May-23 at 2.24pm
Transaction ID: 45972187108
Amount: Rs. 667
From Paytm Wallet

(4) Date/ Time: 23-May-23 at 2.28pm
Transaction ID: 45972246955
Amount: Rs. 148.25
From Paytm Wallet

Luckily, due to some work, I just opened the Paytm App at my mobile.. saw the FIRST transaction from PAYTM POSTPAID.. While I was thinking about this transaction and then saw the 2nd transaction…
Since I was in office.. in a meeting, my collegues told me to DEACTIVATE upi immediately, when they saw me worried.

While I was busy in deactivation, saw 2 more transactions from PAYTM WALLET this time. Airtel Phone #7709753594 was re-charged.
Total money taken out was …. Rs. 35000+25000+667+148 = Rs. 60815

Immediately called Paytm at all their possible no. available at website, but either they were not working of the staff was too rude to write the complaint, rather they started harassing me .. and my collegues were stunt.
Immediately, I registered complaint at Cyber Portal (Compliant# 33105230076782). Also filed FIR# 0238 on 29/May/23 at 20:07 at Sector 24, Noida Thana.

Neither Paytm NOR Aditya Birla Finance team is ready to write the complaint. But they are calling me arrogantly and rudely almost on daily basis and also sending sms to pay the money.

I have send email also to paytm, and they replied that ::

“We have already informed you earlier that our team has completed the investigation, and we have identified that the unauthorized transactions. Details of which are as follows:
We have investigated your case and came to the conclusion that your account was logged in to a new device on 22-05-2023 from where the transactions were initiated. To login into a new device, a user needs to enter password/OTP which is always delivered to the registered mobile number. If the transaction is unknown to you then please approach the nearest police cyber cell for further investigation. The amount has already been consumed. Hence, we are unable to refund from Paytm’s end. ”

IMPORTANT TO MENTION THAT, WHICH I INFORMED TO PAYTM ALSO MULTIPLE TIME THAT … FOR 4TH TRANSACTION, I RCVD A SMS, BUT FOR 1ST 3 TRANSACTIONS, I NEVER RECEIVED ANY SMS.

THIS IS A CLEARCUT CASE OF LOOPHOLES. SECURITY BREACH AT PAYTM END AND ALSO NO CO=OPERATION FROM EITHER PAYTM OR ADITYA BIRLA FINANCE TEAM THAT MY ACCOUNT WAS COMPROMISED.

KINDLY HELP ME. I HAVE LOST FAITH IN PAYTM.

Image Uploaded by Rashmi Jain: