Paytm not refunding amount

Name of Complainant Mainak Guha
Date of ComplaintOctober 12, 2018
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Mainak Guha:

I HAVE PURCHASED A NIKE SHOES PAIR FROM PAYTM  ORDER ID : 6168354672.

THE PRODUCT QUALITY IS BAD AND HENCE I HAVE REQUESTED FOR A RETURN. THEY HAVE INSTEAD GIVEN ME A REPLY FOR REPLACEMENT WITH SAME SHOES PAIR WHICH I NEVER WANTED. AFTER THIS, I HAVE CALLED THE CUSTOMER CARE NUMBER NUMBER OF TIMES AND ASKED TO REFUND ON CHAT SUPPORT BUT THERE IS NO POSITIVE REPLY FROM THEM.

IS THIS HOW COMPANIES ARE CHEATING CUSTOMERS?

Image Uploaded by Mainak Guha:

Paytm not refunding amount

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