Paytm not ready to provide cashback which was valid while purchasing.

Name of Complainant Bhavesh Thakkar
Date of ComplaintSeptember 11, 2017
Name(s) of companies complained against ,
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Bhavesh Thakkar:

Purchased iphone 7 128gb from paytm with order id : 3676256912 , while the time of buying several times order got canceled due to network issues, but when finally placed the promocode did not got approved, i recived product parcel from my society watchmen on 18th august . I called to customer care on 27th in morning at 5.00 am & informed them about cashback, the executive told he could have provided me cashback only if i would have called them jst 5HOURS BEFORE . SO IF I M 5 HOURS LATE TO CALL CUSTOMER CARE THAN I SHOULD BEAR RS.11,000  .  I want my cashback. 

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Paytm not ready to provide cashback which was valid while purchasing.

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