Paytm not providing refund for a transaction not successful

Name of Complainant Ram Ramesh
Date of ComplaintJuly 11, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Ram Ramesh:

Paid using Paytm UPI to a merchant IndianOnshop. Service not provided and refund also not given. Merchant not responding after multiple attempts. Contacted paytm but they ask me to contact the merchant despite explaining to them saying merchant is not responding. According to T&C’s Paytm should provide me refund for the amount of Rs.3916.49 but they are refusing to do so till date.

Image Uploaded by Ram Ramesh:

Paytm not providing refund for a transaction not successful

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