| Name of Complainant | |
| Date of Complaint | March 12, 2019 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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PayTM Reference Ticket No.: 113416352
Two transactions of Rs 2350 were made from CITIBANK on 16 Nov 2018 to PayTM Wallet. ( credit card Statement shared as proof with PayTM in Feb 2019)
The first transaction Citibank ref ID 80339900257 and PayTM Ref ID 651633 is still NOT added to my wallet. Only the second one ( 215735) is seen in the Wallet. (Both of these confirmed by PayTM wallet Team)
I had earlier raised a dispute with Citibank and they confirmed that both amount’s were successfully sent to PayTM ( Citibank response and confirmation Mail shared with PayTM)
All proof details for above were shared via Mail and App vide multiple mails and apps and PayTM confirmed receipt of proofs.
The last ticket Reference No.: 113416352 of 08 Mar 2019 on this is was created Mr Sabir from PayTM 24×7 help and re-confirmed by Chiranjit, Vijay and their Lead Mr Tarun on 08 Mar 2019.
PayTM keeps closing the Ticket without Resolving.Even this one seems closed and customer care is NOT helpful
Other tickets created earlier closed without resolution are
Reference No.: 112014424
Reference No.: 112054026
Reference No.: 112088332
Reference No.: 112187659
Reference No.: 112347638
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