PayTM Fooling and cheating the customers with irrelevant offers.

Name of Complainant chitikela praveen
Date of ComplaintAugust 6, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by chitikela praveen:

Hi team,

 

This is Chitikela.Praveen i have ordered on July 7th in Paytm with Order No: 8684424367 , the delivery have arrived on 9th July.

This product is of poor quality and the product is not compatible. To our surprise there is no clear description of the product, this is the way that

you cheat the customers. I have raised return request on 10th July and i was shocked to see that the product has been rejected without any reason.

And i have raised the return request with in the return policy time limit of 7 days. I have sent the request for return of the product within 4 days of purchase

of the order, then what is the reason behind of my product being rejected ?

Is that you can reject the product from being taken returned just as you want, do you think you are monopoly in this.

I have called up to the customer care regarding the same and the executive have said that the product would be taken for return within two working days.

I have spoken to the executive on July 22nd with the reference number: 132334366.

But still today the product has not been picked up for the return, then what is the point in giving the commitment from your end to the customers that

you would get the product gets picked up for the return. Is this the way that you play with the customers by just going through the days and time.

And today as a follow up i have called today i.e 6th August and to the surprise now the executive says that the time has been elapsed and he is not going

to help on this. And he says sorry. do you think that sorry will give me back my money ?

I need to understand why you are giving the wrong irrelevant commitment to the customers and wasting our time.

I am not going to leave my money i need money to be refunded and i need explanation from the senior officials regarding this.

I need refund and the higher officials to contact me.

 

I am writing this with real pain and with time do not ignore this.

 

Regards,

Praveen,

+91 9066776610.

Image Uploaded by chitikela praveen:

PayTM Fooling and cheating the customers with irrelevant offers.

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