| Name of Complainant | |
| Date of Complaint | December 15, 2018 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
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I have replaced my windshield as there was a stone hit. The fastag could not be removed and fixed on to the new windshield. So, I have called up customer care and asked for replacement on 6th Dec 2019. I was assured replacement in 7 workdays. But, it never happened. I have followed up and raised multiple tickets. Asked for multiple escalations. But, all in vain. Every time I get the same response. But, not fastag. The customer care has no clue. These days customer care keeps me in waiting, for more than 15 minutes and call gets disconnected. I am not finding any way to resolve the issue with Paytm.
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