|Name of Complainant|
|Date of Complaint||December 23, 2018|
|Name(s) of companies complained against|| Paytm fastag
|Category of complaint||Automobiles|
|Permanent link of complaint||Right click to copy link|
|Share your complaint on social media for wider reach|
Paytm fastag issues.
1. Toll booths show the fastag Blacklisted.
2. Enough balance is available in paytm reserved.
3. Humiliated at toll booths bec of the term “Blacklisted “
4. Paytm app donot have phone numbers to call customer care. Nor they have paytm related helpline.
5. In the night i had to google to find paytm numbers.
6. After about 20 min a customer executive tells me that it is not the paytm fastag number. Gives me another number
7. The new number the executive tells me that everything fine from there end and asks me to chwck in the next booth as I had alreay paid cash. Advises to get scanned in manual scanner
8. The next toll booth same issue Blacklisted and the toll booth dont have manual hand held scanner to verify!
9. After few days I tried In a different toll both and same problem even in the hand held scanner.
10. It is becoming very stressful for me to pass thru the fastag lane and fight with the people to convince i have balance and enough money and KYC also done and verified.
11. I am not able to take up this kind of humiliation at toll booths.
Mental agony and anxiety during every travel.Image Uploaded by avanish phatak: