| Name of Complainant | |
| Date of Complaint | June 28, 2020 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I had submitted a request with paytm for transfer of KYC from my old mobile number 9911520510 to my new number 9319626189. Case number 162068367 was registered on 18th April 2020. For one month the customer care team kept asking for various documents. I provided copy of my PAN card, Aadhar card, RC photo with my selfie holding the document. These documents were provided multiple times by me. I filed request with my registered email address [email protected]
After one month finally I got a call from paytm executive mentioning that all formalities are completed and I need to give consent to transfer 1500 Rupees wallet balance to my new mobile number. I sent the consent also immediately. After that my account was suspended and it said KYC not done, no fastag attached with this number, zero wallet balance. So paytm customer care has conducted a fraud into my account.
