Paytm complaint : issue related to refund/cancellation of order

Name of Complainant Ankit Jain
Date of ComplaintSeptember 11, 2017
Name(s) of companies complained against ,
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Ankit Jain:

Dear ,

This is regarding my order for Haier 618GG vide order no. 3764310114 placed on 3rd September 2017 and paid INR 55499 Upfront.
First there was no mode for cancellation of order @paytm.
After struggling for a day I placed a cancellation request( issue no. 37358089) via paytm customer care on 5th Sep 2017 while the order was yet not shipped.
Made a follow up call to customer care on 6th September, yet no response.
Later order status changed to shipped and I called customer care again , yet no action.
Every time customer care says our back end is working on it.
Later, seller (Vijay Electronics) called me and told that even if you have cancelled the order . Now, paytm will not give you product and neither refund your money.
Request you to look into the issue and resolve the same at the earliest.
Regards,
Ankit Jain

Image Uploaded by Ankit Jain:

Paytm complaint : issue related to refund/cancellation of order

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