| Name of Complainant | |
| Date of Complaint | September 19, 2018 |
| Name(s) of companies complained against | PayTM, PayTM Complaints |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Issue regarding return rejection of the product “Large Storage Bag Box For Clothes Quilt Duvet Laundry Pillows(Green)” for your order 5746825095.
Not Solved.
Raised issue within timeframe.
I did raised issues. But Everytime it was closed. Maybe 2 parties are colluding. it could possibly be a scam.
You can check my raised tickets.
PayTm Care Response:
Quoted text
On Tue, Sep 18, 2018, 3:50 PM Paytm Care <[email protected]> wrote:
Dear Devasish,
I understand that you have an issue regarding return rejection of the product “Large Storage Bag Box For Clothes Quilt Duvet Laundry Pillows(Green)” for your order 5746825095.
I apologize for the inconvenience caused to you and would like to inform you that as per the records available with us, the return of this product has been rejected on 31/08/2018 and you have not raised any issue regarding return rejection within time frame. Also as per the system status, your product was delivered on 24/08/2018 and is outside the return policy. Therefore, we won’t be able to process your request further.
Hope it helps
Sincerely,
Rikson
Paytm Mall Care
Raised multiple issues within timeframe. Received Unsatisfactory responses.
Received multiple calls from PayTm Care regarding the issue. Was Told, PayTm Working on the issue.
Queries:
Paytm Care (Reference No.: 83193077) Dated 29 August 2018
Query ref
83743344 dated 31 August 2018
83544821 dated 30 August 2018
83192267 dated 27 August 2018
83182483 dated 27 August 2018
82335794 dated 22 August 2018
Here’s the PayTm customer care joke…
Response Under ticket 82335794… Image attached.
Both IDs similar.
It’s deliberate. Staff indulging in corruption.
Image Uploaded by Devasish Gupta:
Issue resolved after a month.